Refund policy

At BALLEGO, customer satisfaction is our top priority. We understand that occasionally, you may need to return a product. Below is our return policy, aligned with EU consumer protection regulations:

1. Right of Withdrawal
Under EU law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

Eligibility: To qualify for a return, the product must be unused, unopened, and in its original packaging. For hygiene and safety reasons, opened or used cosmetics cannot be returned unless they are defective.
How to Exercise Your Right:
Notify us within 14 days of receipt via info@ballego.com.
Provide your order number and the product(s) you wish to return.
Return Shipping: The cost of return shipping is the customer’s responsibility unless the product is defective or we have made an error in your order.
2. Returning Defective or Damaged Products
If you receive a product that is defective, damaged, or incorrect, we are here to help:

Reporting an Issue: Notify us within 7 days of receiving the product.
Resolution Options: Depending on the situation, we may offer a replacement, refund, or store credit. We will cover the cost of return shipping for defective or incorrect products.
3. Conditions for Refunds
Refunds will only be processed once the returned item has been received and inspected.
Refunds will be issued to the original payment method within 14 days of receiving your return.
Shipping fees are non-refundable unless the return is due to a product defect or error on our part.
4. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Products that have been opened, used, or tampered with.
Items purchased during special sales or promotions (unless defective).
5. How to Return Your Product
Contact our customer service team at [email/contact form] to initiate the return.
Package the item securely to prevent damage during transit.
Ship the product to our return address (will be provided by email).
6. Questions?
For any queries regarding our return policy, please contact us at info@ballego.com.

We are committed to ensuring a smooth and transparent shopping experience for our valued customers.

This policy is compliant with the EU Consumer Rights Directive (2011/83/EU) and applicable local laws.