Shipping policy
At BALLEGO, we are committed to delivering your orders promptly and efficiently. Below is our shipping policy for EU:
1. Delivery Regions
We currently deliver to the following countries:
- Lithuania
- Latvia
- Estonia
2. Delivery Timeframes
- Standard Delivery: Orders are typically delivered within 1-3 business days.
- Delivery times may vary during holidays, promotional periods, or due to unforeseen circumstances (e.g., weather delays).
3. Shipping Costs
- Free Shipping: Orders above €49 qualify for free shipping.
- Standard Shipping Fee: A flat rate of 2.49-3.99 (depending on service) applies to orders below the free shipping threshold.
4. Order Processing
- Orders placed before 2:00 PM on business days will be processed the same day.
- Orders placed after the 2:00 PM, on weekends, or public holidays will be processed the next business day.
5. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with a tracking number. Use this to monitor your delivery status in real time.
6. Delivery Issues
- Incorrect Address: Please ensure that your delivery address is accurate at the time of purchase. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
- Missed Deliveries: If you miss the delivery, the courier will provide instructions for rescheduling or collecting your package.
- Lost or Damaged Orders: Contact us immediately at [email] or [phone number] if your package is lost or arrives damaged. We will assist you in resolving the issue promptly.
7. Questions?
For inquiries about shipping, please contact our customer service team at info@ballego.com.
We strive to make your shopping experience with us seamless and enjoyable!